MYOB Values Your Privacy
MYOB values your privacy and in order to make you feel confident in our ability to protect your privacy, we would like to disclose our policies regarding the collection and use of your personally identifiable information. Acclivity (dba MYOB US) and MYOB Ltd. (jointly referred to as "MYOB" herein) will have access to all data as is necessary to support, service or market to the customer.
- What information is collected?
- Who is collecting the information?
- How will the information be used?
- Who will have access to my information?
- How do we protect your information?
- How do we use cookies?
- How do you update or correct your personally identifiable information?
- How do you communicate your contact preferences?
In order to maximize the value of our products and services, MYOB may ask for personal information either on the phone, in person or on our website. We will not collect any personally identifiable information either on the phone, in person, or on our website without your knowledge.
Product Registration - MYOB asks you to register each product or service you purchase with relevant personal and business details. Registration ensures that only you - and no unauthorized persons - received upgrades and special offers.
Company File Activation and Confirmation - MYOB asks you to activate each of the company files you create. During Activation two sets of numbers, the product serial number and a number generated by the product at activation, are sent via secure internet connection to MYOB. A final number is sent back to your computer to automatically activate the company file. Activation is completed either directly via the internet or by dialing into an automated activation system using a touchtone phone. The same process applies to periodic company file confirmations.
When you provide personally identifiable information either on our website, by mail, phone, fax or email, your information is collected and stored by MYOB.
The personally identifiable information MYOB collects will be used to provide product news and technical support, as well as to make you aware of special offers from time to time.
MYOB does not rent or sell your personally identifiable information to any third parties. In order to provide you with offers of interest, however, MYOB may share only your contact information with third-party partners so that the partner may directly make an offer to you. Contact information may include name, address, phone number, fax number, and/or email address. Any access to your information is limited and MYOB retains sole ownership of all of your personally identifiable information.
SurePayroll is a third-party vendor that provides sales, support, and technology assistance for MYOB SurePayroll, and therefore may have limited, controlled access to your personally identifiable information.
RapidForms is a third-party vendor that provides sales, support, and product for MYOB Checks and Forms, and therefore would also have limited, controlled access to your personally identifiable information.
MYOB Certified Consultants are independent consultants who have been certified by MYOB to provide on-site services, training and other consultative services and therefore would also have limited, controlled access to your personally identifiable information for approved sales and marketing initiatives relating specifically to MYOB products and services.
Electronic Exchange Systems (EXS) is a third-party vendor that provides support and technology assistance for MYOB Merchant Account Services, and therefore may have limited, controlled access to your personally identifiable information.
ACH Direct is a third-party vendor that provides support and technology assistance for MYOB Merchant Account Service, Direct Deposit, and Vendor Payments. Therefore, ACH Direct may have limited, controlled access to your personally identifiable information.
Aatrix is a third-party vendor that provides technology and operational assistance for the MYOB Payroll Forms Service, and therefore may have limited, controlled access to your personally identifiable information.
Atlas Business Solutions (ABS) is a third-party vendor that provides technology, support and operational assistance for the Ultimate Financial Forecaster, Staff Files, and Customer Appointment Manager, and therefore may have limited, controlled access to your personally identifiable information. If/when you register an Atlas product you will be considered an ABS customer and subject to their privacy practices for communication originating from ABS. View Atlas's privacy policies.
Werck BV is a Dutch joint venture between Acclivity and madebysofa, responsible for developing, marketing and supporting Checkout Point of Sale for Mac. As such, Werck may have access to your personally identifiable information. Any information collected by MYOB US is subject to the MYOB US Privacy Policy.
We take every precaution to protect our users' information on our website. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with encryption software, Secure Sockets Layer? (SSL). While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator? and Microsoft Internet Explorer? becomes locked, as opposed to unlocked, or open, when you are just 'surfing'. To learn more about SSL, visit their website.
We also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only an employee who needs the information to perform a specific job (for example, an accounts clerk or a customer service representative) is granted access to your personally identifiable information.
A cookie is a unique text file that a Web server can send to your browser. These cookies can only be read by the Web server that sent you a cookie. Cookies allow a site to personalize content presented to you to improve your browsing experience. Since cookies are only small text files, they cannot carry viruses. Acclivity may use cookies to personalize pages on our site. Our cookies may be used to remember users after they have registered and to personalize content within our services and support pages. Most browsers by default automatically accept cookies. You can set your browser's preferences to notify you when you receive a cookie and to give you the chance to decline cookies. By declining cookies you may affect your ability to view certain pages, use certain features, and download files on our site.
To update or correct your information you can call Customer Care at 800.322.6962 or click here.
If you are an MYOB customer, to opt-out of communications regarding any special offers by MYOB or third-parties, you can call Customer Care at 800.322.6962. You are not able to opt-out of product or technical support communications.
If you have any questions about the security or privacy of information provided via our website please send us an email. We may elect to update or modify our privacy policy as our policies may change over time.